Digital Mortgage or Digital Veneer?
Is your mortgage truly digital, or just a digital veneer?
There has been much fanfare as many digital features have been rapidly rolled out to the mortgage application process driven by social distancing requirements. As these digital features are being added, how do you know if you are developing a truly digital mortgage or just adding a layer of digital features on top of a largely analogue process?
Here are six questions you should ask yourself to ensure you're not mistaking a truly digital mortgage for a digital veneer.
If you answered ‘Yes’ to any of these six questions, I’d challenge you to consider whether you are developing a veneer of digital features rather than a truly digital mortgage supported by a digital organisation.
This post is an excerpt from a presentation available here.
Shane Rigby, LIXI Limited CEO
First Published: January 18, 2021